Quality is everyone’s responsibility and is achieved through the involvement of all our staff in the quality process and our continuous improvement program. In addition, we constantly evaluate our continuous improvement program to encourage the identification of opportunities for improving our overall manufacturing processes, and those specific to our customers’ applications.

Our complete commitment to customer satisfaction throughout all our product realization processes, from design to delivery, is achieved by rigorously following the procedures set out in our quality manual.

QUALITY POLICY

At Robert Mitchell Inc. customer satisfaction is our number one priority.

We are committed to providing products that meet or exceed our customers’ specified requirements.

The effective application of our Quality System enables us to fully understand our customers’ needs, requirements and expectations. It also provides the necessary guidance to our staff to ensure everyone is committed to satisfying our customers and achieving the organization’s objectives.

We believe that quality is the responsibility of everyone in the organization. Everyone has the right and is encouraged to :

• identify problems in our manufacturing processes and Quality System;
• promote actions to prevent problems from recurring;
• recommend and provide solutions to management.

Through training and continuous improvement, we are constantly striving to enhance the effectiveness of our Quality System in order to improve our performance and achieve excellence.

OUR STRENGTHS :

• Mastering documentation
• Recording control
• Creation of manufacturing reports
• Creating work instructions
• Documentation of dimensional control of products at all stages of manufacture (breakpoints) and at final inspections required by customer specifications and by the requirements of our quality department.
• Control and traceability of purchased materials – All purchased materials are certified and identified. We keep records of material and chemical composition test certificates.

PARTNER FOR NON-DESTRUCTIVE TESTING

• Visual inspection (VT)
• Ultrasonic inspection (UT)
• PT inspection
• Magnetic particle inspection (MT)
• X-ray inspection (RT)

Do you have any questions or comments?